Colonel John Stuart Elementary

Parent/Guardian Concern Protocol

Do you know how to raise a concern?

Did you know that there’s a protocol in place to help families contact schools or the HRCE office when you have concerns about your student’s education or well-being?

  • All concerns should first be shared with your child’s teacher.
  • If your concern is not resolved, you should then contact the principal.
  • If your concern remains unresolved, you can reach out to HRCE’s Parent Navigators who can provide information about a wide range of supports and resources or connect you with the school supervisor.
  • If your matter continues to be unresolved, you can then initiate a formal review process in which the matter will be investigated by the appropriate HRCE Directors.
  • The final step is for your concern to be passed on to the Regional Executive Director.

Click here to view the Parent/Guardian Concern Policy.